Fully Managed IT support for SMEs in Norfolk, Suffolk & Essex
Having an IT support plan in place is critical for success in today’s business environment, and in an ever-changing landscape of increased cyber threats and new legislation, your IT needs to be proactively managed and strategically led.
At IT-C Support Solutions we know, that for small and medium businesses, maintaining this can be expensive and distracting.
With our fully managed IT support, it’s like having your own IT department within your company. We’ll act as your strategic technology partner, who understands your business IT requirements inside and out.
What We Deliver
Our all-inclusive managed IT support services will maintain and manage your IT infrastructure, and support your staff for a fixed monthly fee.
From day-to-day advice and troubleshooting through to diagnosis of complex problems and their resolution, we provide fully managed IT support services with straightforward Service Level Agreements. We can take complete responsibility of your ICT infrastructure, and provide a comprehensive level of support which can include:
- All business technology supported*
- Inclusive remote & onsite options
- Inclusive Service Desk support (remote support by telephone, email, Service Hub portal)
- Reactive desk-side support & scheduled onsite visits**
- 24/7 infrastructure management & monitoring
- Scheduled preventative maintenance
- Automated updates & patch management
- Managed security & backups
- Bespoke preventative ransomware protection
- 3rd party supplier management (for any technologies not provided by us)
- Asset & licencing management
- Monthly Reporting for complete Transparency
Benefits of an IT-C Managed IT Support Contract
Industry-leading systems & tools
We have mature processes built in accordance with industry compliance and ISO, ITIL and SDI best practice. Our services are delivered using a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.
Dedicated account management
You are allocated your very own technical account manager, who is on hand to ensure you get the most out of your IT, with our managed IT support services. Working closely with your own staff and project teams, they’ll formulate road-maps for all your business IT needs, to keep you and your systems up to date and future-proof.
Excellence in Customer Service
We work to KPIs that exceed industry benchmarks to deliver best-in-class service. We do not employ call handlers, you will always speak to a highly skilled engineer who will deal with your issue asap focusing on a first-touch fix approach.
Best of Breed Solutions
We complete a free of charge audit of your systems and setup. You will have access to our comprehensive range of industry leading solutions to help standardise across your IT infrastructure, driving increased efficiency & productivity.
Discount on additional services
As a valued managed IT support client, you will receive a discount on additional services such as our consultancy hourly rate for new installations and upgrades, and for complex projects such as major system roll outs and office relocations.
No hidden fees
We are always transparent about our prices. There are no hidden fees with our IT managed support, so you will not have any unpleasant surprises. You only pay for what you need, and our fixed fee pricing model helps your cash-flow and financial planning.