IT-C Support Solutions Ltd Privacy and Cookie Policy.

IT-C Support Solution
privacy and cookie policy

Privacy & Cookie Policy

This website (the 'Website'), www.IT-C.co.uk, is operated and maintained by IT-C Support Solutions Ltd. In this policy 'we', 'us' and 'our' shall mean IT-C Support Solutions Ltd.

IT-C Support Solutions Ltd treat the privacy of your information seriously. We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly.

We have posted this policy to help you understand what information we are gathering, how we will use it and to demonstrate our commitment to your privacy. By visiting the Website you are accepting and consenting to the practices described in this privacy policy. We may change the content or services found on our Website at any time without notice and consequently our privacy policy may change at any time in the future. You agree to review this page regularly and your continued access to or use of the Website will mean that you agree to any changes.

Security

We maintain strict security standards and procedures with a view to preventing unauthorised access to your information by anyone, including our employees. We use leading technologies such as (but not limited to) firewalls to protect the security of your information and our employees are bound by confidentiality agreements in relation to your information.

How we use and disclose your personal information

We will ask you to provide us with certain up to date information about yourself and or your organisation in the provision of using our services. This will normally be collected as part of our sales process or during the registration process for some services.

This information includes contact details such as name, company name, address, phone numbers, email address and payment details. This personal information may change from time to time but can only be collected when you voluntarily give it to us. The information you agree to supply to us must be true, current, complete and accurate in all respects and you agree to notify us immediately of any changes to that information. Similarly, we strive to ensure the information we maintain about you is current, complete and accurate and we respond to requests to correct inaccurate information as soon as possible.

We will use your information to facilitate the provision of our services. Your personal information may also be disclosed if required to do so for legal reasons, to our agents and contractors we engage to help provide our services (on the understanding they will keep it confidential), to any law enforcement agencies once we are satisfied as to the circumstances of the request, and/or to enforce our rights. If we sell or integrate our business with another we may pass your information to our advisers and those of prospective purchasers for this purpose (on the understanding they keep it confidential).

Keeping you informed

We may use your contact and other details you provide through this website or when you register with us or from our records of our dealings with you, to obtain your views on our products and services, and to identify our products and services, and those of our strategic partners, which may interest you. We may also share this information (but not your bank details) with these organisations so that we or they may contact you by letter, telephone, email and other reasonable electronic methods, with news and promotional information about IT and communication related services and products. By submitting your information through this website you agree that we may use your information in this way, unless you have indicated when you submit the information, that you do not agree to this, or you subsequently write requesting us to stop.

Cookies

Strictly Necessary and Performance Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

We use these cookies for forms within our site and do not track you outside of each visit.

Functionality Cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.

These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

We use a cookie to tailor a small amount of our site content based on the page you first view within a visit.

Tracking Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

We use Google Analytics to log anonymous, aggregate statistics about usage patterns on our site.

Targeting Cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

We do not use these types of cookie on our site at this present time.

International data transfers

If we need to transfer your information outside the European Union to countries whose data protection laws are not as extensive, we will keep control of the information or require anyone we pass it to, to treat it to European Union standards. Therefore, by browsing this Website and by communicating electronically with us, you acknowledge and agree to our processing of personal information in this way.

Links to other websites

This privacy policy only applies to information relating to this website, so please read the privacy policies of other sites as we are not responsible for these. Whilst we try to link only to websites that share our high standards and respect for privacy, we do not control, and are not responsible for the privacy practices or the content of such websites.

Telephones

To ensure that we carry out your instructions accurately, to help us to continually improve our service and in the interests of security, our telephone lines are digitally recorded and we may monitor these calls for training purposes or query resolution.

Accessing your personal information

You have a right upon written request and payment of a fee, to have a copy of the personal information we hold about you.

Contacting us

Please help us to keep your records up to date by informing us of any changes to your personal details. You can contact us in writing with any queries about how we handle your personal information at:

Email: privacy@it-c.co.uk

Post: IT-C Support Solutions Ltd, 46 Middleton Road, Gorleston, Gt Yarmouth, Norfolk, NR31 7AH

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